While the concept of product returns can be daunting in China, here at sneyais we do our best to make it an effortless experience.
Most return issues lie with errors made by sellers or products damaged by the not so delicate treatment of deliverymen. Whenever this is the case, action must be taken toward the accountable party.
Here’s what you need to make the process as simple as possible!
At sneyais we do not offer returns/refunds for items under $10 listed without a trusted seller badge.
So, you’ve received your item eligible for a refund, and unfortunately are not completely satisfied with it. Lucky for you, sneyais is your champion. sneyais has staff trained to negotiate and fight with the most tenacious of sellers and deliverymen in order to get your product or refund.
Note: We do not coordinate product exchanges (e.g. for a change in size), but instead obtain refunds. Exchange items are not able to be tracked, and are slow to ship out as sellers wait to receive the original item. A refund provides the fastest resolution, and a new order can be placed for the desired exchange option.
Here are a few things you can can do to increase the chances of a successful return and refund:
1. Be prompt
sneyais customers are eligible for a refund/return 5 days after receiving the product. Sellers have differing return policies, but all are time sensitive. The longer you wait to return an item, the less likely it becomes for us to successfully negotiate a return and refund.
2. Provide evidence
If a product arrives damaged or the item doesn’t seem to be what you purchased, then send us as much visual evidence as possible. With photo and/or video evidence, the likelihood of sneyais securing your refund increases dramatically. If we are only given anecdotal evidence the chances are slim.
3. Keep everything intact
Keep the item in the same condition as upon delivery. Once there are signs of use, sellers become much more reluctant to issue refunds. For all items, try to keep the original packaging. With clothing items, make sure that the original tags are still in place.
Check your package on arrival in the presence of the delivery man!
If your item arrives broken or in an unsatisfactory condition, you can reject the delivery, and the liability for the broken product will fall completely on the delivery company.
Failure to reject a broken product can lead to a complicated blame game dialogue between you, the seller, the delivery company, and the mitigator, sneyais. In this event, the refund outcome becomes uncertain.
Let's get you that refund!
After sneyais has obtained the refund from the seller, you will be refunded through the same channel you paid. Refund times are dependent on the payment method you chose, and the response time of sellers.